User Terms and Conditions

These Terms and Conditions describe the rules that apply when you use the Gold Rush website and services. We operate the platform and provide games, betting and account services; by registering or placing bets you agree to follow these terms. The document explains the relationship between you and us, your responsibilities and the procedures we use to manage accounts, payments and promotions.

Account responsibilities

You are responsible for keeping your account details secure and for any activity that occurs under your login. Only one account is permitted per person unless we agree otherwise. You must provide accurate information when registering and during any verification checks. We may suspend, restrict or close accounts where we suspect fraud, identity mismatch, money laundering, bonus abuse or other breaches of these terms.

Verification and limits

We carry out identity and payment checks as part of our verification process. You may be asked to upload documents to confirm your identity, address or payment methods before withdrawals are permitted. Account limits, deposit controls and wager restrictions may be applied for security or responsible-gambling reasons and these will be shown in your account where applicable.

Eligibility requirements

To use our services you must be at least 18 years old and have the legal right to gamble in the jurisdiction from which you access the site. If local law prohibits online gambling where you are located, you must not use the platform. We reserve the right to block or close accounts if eligibility cannot be verified.

Acceptable platform use

Use of the site must be lawful and honest. Prohibited activity includes collusion, using automated play tools, attempting to cheat or manipulate games, creating multiple accounts to avoid limits, and funding accounts from illicit sources. We may monitor play and transactions for compliance and take action where misuse is detected.

General bonus and promotion rules

All promotions are subject to specific terms displayed with each offer. Promotions may require verification, have wagering requirements, maximum payout caps and time limits. Bonus balances and free spins may be voided for suspected abuse. If a promotion conflicts with the general terms, the promotion terms will apply for that offer.

Deposits and withdrawals

Payment methods available and any minimum or maximum amounts are shown in the cashier. We process withdrawals following account verification and anti-fraud checks. Withdrawal times and any fees depend on the chosen method. We may refuse a withdrawal or delay payment while checks are completed, and we will notify you if additional documentation is required.

Dispute resolution

If you have a complaint you should contact our support team via the in-site channels. We aim to resolve disputes promptly and fairly. If we cannot reach agreement, parties may seek independent dispute resolution in accordance with applicable law. Using our support contact details starts our internal complaints process.

Updates to terms and conditions

We may update these terms from time to time to reflect changes in services or legal requirements. We will publish revised terms on the site and may notify you of material changes. Continued use of the GoldRush service after an update indicates acceptance of the revised terms, so please review them regularly.

We are committed to responsible gambling and provide controls such as deposit limits, session reminders, time-outs and self-exclusion options to help you manage play.