Privacy Policy

This Privacy Policy explains how we collect, use and protect personal information when you create an account, play games or use services with Gold Rush. We take your privacy seriously and set out below the types of information we gather, why we use it and the choices available to you when interacting with our website and apps. Where helpful we also refer to GoldRush for clarity about our service operation.

Types of data we collect

We collect data that helps us operate accounts, process payments, provide customer support and improve our services. This includes several categories described below.

Personal data

Personal data is information that identifies you directly or indirectly. This may include your name, date of birth, address, email address, phone number and identity documents provided for verification. We also collect account credentials and communication preferences linked to your user profile.

Technical data

We collect technical information necessary to deliver our services, such as IP address, device type, browser version, operating system, app identifiers and location data where you permit it. This helps with account security, fraud prevention and improving site performance.

Transactional and activity data

Transactional data covers deposits, withdrawals, game activity, bets, wins, losses and payment method details. Activity data also includes session times, features used and customer service interactions. We keep records of these details for auditing, dispute resolution and compliance purposes.

How we use your information

We use your data to provide and operate your account, to process payments, to verify identity for security and regulatory checks, and to communicate about your account. We also use aggregated or pseudonymised data for analytics, service improvement and troubleshooting. Where required, we may use data to prevent fraud and to meet legal or regulatory obligations.

Data protection practices

We store personal data using industry-standard security measures and restrict access to authorised personnel and third-party service providers who act on our behalf. We routinely review our security procedures to protect against unauthorised access, loss, misuse or alteration of personal information. While we take reasonable steps to secure data, no method of transmission or storage is completely secure.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, provide personalised content and analyse site usage. Some cookies are essential to operate your account and process transactions. Others are used for analytics and advertising. You can manage cookie settings through your browser or device, though disabling certain cookies may affect functionality.

User rights

You have rights over your personal data, including the right to access, correct or delete information, and to object to or restrict certain processing where permitted by law. You may also request a portable copy of your data. To exercise these rights we will ask you to verify your identity before taking action.

Access, correction and deletion

To request access, a correction or deletion of your data, contact our support team via the account support channel in your profile. We will respond and process requests within a reasonable time and in accordance with applicable law. Certain information may be retained where necessary for legal compliance, fraud prevention or to resolve disputes.

Information sharing and third parties

We may share data with third-party service providers who support payments, identity verification, customer support, analytics and hosting. We require these providers to handle data securely and only for the purposes we specify. We may also disclose information when required by law or to protect the safety and security of our users and systems.

Privacy policy updates

We may update this policy to reflect changes in our practices or legal requirements. When we make significant changes we will provide notice on our website or by contacting you through the account email on file. Your continued use of our services after changes are posted means you accept the updated policy.