Contact Our Support Specialists
If you have a question about your account at Gold Rush, need help with deposits or withdrawals, or want to report a technical problem, our team is ready to assist. We cover account-related enquiries, verification guidance, and general feedback. Use live chat for quick answers or email for detailed requests. If you prefer phone contact we can arrange a callback. GoldRush support aims to respond promptly to all enquiries.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, verification help) |
| General enquiries | [email protected] (general account and payment enquiries) |
| Affiliate enquiries | [email protected] (affiliate programme and payments) |
| Phone | +44 20 3183 2749 (UK office, sales & support, call-back available) |
| Working hours | Mon-Fri, 09:00-18:00 (local time) |
Support via Email
Email is the preferred contact method for Gold Rush for detailed requests, account-related issues or any case needing documents or explanations. Please send your message to [email protected] with a clear subject line and up-to-date contact details to avoid delays. GoldRush will respond with the next steps and any further information required, so include reference numbers where available.
Send Us a Message
Response Time
At Gold Rush our support team aims to respond to most enquiries within one business day. Simple requests are usually resolved quickly, while more complex issues, such as payment investigations or account verification, may take longer depending on their nature. For urgent matters, use live chat or email [email protected]; we will prioritise where possible.
Feedback
We value your feedback. Please share any suggestions or ideas to improve the website, promotions or account experience. All messages are reviewed carefully by our team and used to prioritise changes, fix issues and refine features. Your input makes the site better for everyone, so tell us what worked well and what could be improved. We take every comment seriously.