Responsible Gambling at Gold Rush Casino

At Gold Rush we take responsible gambling seriously. We aim to make sure play stays enjoyable by offering clear controls, practical tools and access to support. We encourage all customers to keep their play within affordable limits and to talk to our team if they ever feel they are losing control.

Player protection principles

We base our approach on prevention, protection and support. That means giving you straightforward tools to manage play, treating requests promptly and keeping customer welfare at the heart of our decisions. We handle all account requests confidentially and with respect.

Activity-control tools

You can use a range of controls to manage how you play. These include setting deposit limits, applying loss limits and arranging regular breaks from play. We also offer session time reminders and options to restrict certain products or features on your account. Our support team can help set or change limits if you prefer assistance.

Deposit, loss and time limits

Deposit limits allow you to control how much money enters your account over daily, weekly or monthly periods. Loss limits help cap how much you can lose in a set period. Time limits and session reminders help prevent excessively long sessions. All controls are flexible and can be adjusted to suit your needs; some changes may take a short time to come into effect to avoid impulsive reversals.

Self-exclusion and account breaks

If you need a more significant break, you can choose a temporary account break or longer self-exclusion. Self-exclusion means your account will be closed for the period you choose and you will not be able to access it until the exclusion ends. For permanent account closure, contact our support team. For accounts registered with GoldRush our team will assist with the required steps and follow-up support.

Signs of problematic behaviour

Be aware of common warning signs: spending more than planned, chasing losses, borrowing to gamble, neglecting daily responsibilities, hiding gambling activity, or feeling distressed after play. If you notice these behaviours in yourself or someone you know, consider using our tools or seeking outside help.

Tips for maintaining control

Set a clear budget for gambling and stick to it. Use deposit and loss limits, schedule regular breaks, avoid gambling when stressed or tired, and keep entertainment funds separate from household bills. Talk openly with friends or family and make use of the account controls available to you.

Professional help and support organisations

If you need specialist support, organisations such as GamCare and BeGambleAware offer confidential advice, self-help tools and treatment options. You can also speak to your GP for a referral or to discuss local services. If you want help setting limits, applying self-exclusion or discussing your account, contact our support team and we will assist you sensitively and without judgment.